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NDK Withdrawal - Legal withdrawal and product return manager for PrestaShop 1.7/8/9
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  • NDK Withdrawal - Legal withdrawal and product return manager for PrestaShop 1.7/8/9
  • NDK Withdrawal - Legal withdrawal and product return manager for PrestaShop 1.7/8/9
  • NDK Withdrawal - Legal withdrawal and product return manager for PrestaShop 1.7/8/9
  • NDK Withdrawal - Legal withdrawal and product return manager for PrestaShop 1.7/8/9
  • NDK Withdrawal - Legal withdrawal and product return manager for PrestaShop 1.7/8/9
  • NDK Withdrawal - Legal withdrawal and product return manager for PrestaShop 1.7/8/9
  • NDK Withdrawal - Legal withdrawal and product return manager for PrestaShop 1.7/8/9

PrestaShop Withdrawal Module

Automate your return requests and secure your virtual or customized product sales

NDK Withdrawal offers a unified portal for your customers (registered and guests) to exercise their right of withdrawal or request a return. Finely manage legal exceptions for virtual downloads and customized (made-to-order) goods.

ndkretractation

Product customisation

Don't forget to save your customization to be able to add to cart
  • 250 char. max
  • 250 char. max
  • 250 char. max
  • 250 char. max
  • 250 char. max
  • 250 char. max
  • 250 char. max
  • 250 char. max
  • 250 char. max
  • 250 char. max
  • 250 char. max
  • 250 char. max
  • 250 char. max
  • 250 char. max

Customize

Please inform domain name (1 licence per domain)

You can't add more than

You must add a minimum of lines

Covers technical issues on the module in question, does not include specific feature or integration requests.

Include updates.

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€59.99 TTC

Tax incl.
VAT included
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€59.99 TTC

Tax incl.
VAT included

Free delivery

done_outlineCompatibilité Prestashop : 1.7.x, 8.0.x, 9.x

Presentation

14d Configurable legal delay
2 in 1 Withdrawals & Returns
Virtual & Custom products handled
T&C Consent at checkout

🎯 Key Features

⚖️

Legal Withdrawals (2026 Law)

  • Form compliant with European consumer regulations
  • Configurable global withdrawal delay in days (default: 14 days)
  • Supports partial (product by product) or full withdrawal
  • Automatic delay calculation based on delivery or validation date
  • Logs requests with the customer's IP address
🔄

Unified Product Returns

  • Automatically generates native PrestaShop product returns
  • Hides native return links to avoid duplicate workflows
  • Simple, user-friendly return form with reason inputs
  • History and status tracking within the customer account
  • Portal accessible for guest checkouts too (Guest flow)

Virtual Products Management

  • Option to allow/deny withdrawal for digital downloads
  • Configure specific withdrawal and return delays for virtual goods
  • Require immediate waiver consent checkbox at checkout
  • Customizable legal condition text for each language
  • Uses native `TermsAndConditions` hook at checkout validation
🛠️

Customized Products Management

  • Option to allow/deny withdrawal for personalized items
  • Configure specific withdrawal and return delays for custom goods
  • Displays specific conditions on order checkout
  • Customizable legal disclaimer text per language (Article L221-28)
  • Auto-detects customized cart lines at checkout
✉️

Automatic Alerts & Notifications

  • Auto-sends receipt acknowledgment email to customers
  • Instant email alerts sent to store customer service (admin)
  • Auto-updates order status (e.g., "Withdrawal requested")
  • Fully customizable HTML and text email templates
  • Editable status colors in the Back Office
💼

Back Office Administration

  • Dedicated menu under the Orders tab
  • Clear list of requests showing details, amount, and type
  • CSV export tool for withdrawal requests
  • Easy association with eligible initial order statuses
  • No core overrides (safe for future PrestaShop upgrades)

🧩 User flow

1️⃣ Lookup / Access
Search by reference + email (guest) or log in
2️⃣ Product Choice
Select products and quantities to return or withdraw
3️⃣ Submission
Write optional message and send the request
4️⃣ Confirmation
Instant email receipt to Customer & Admin

✅ Guaranteed compatibility

NDK Withdrawal is built following PrestaShop development best practices and does not alter core tables.

PrestaShop 1.7.x PrestaShop 8.x PrestaShop 9.x Dedicated Back Office Responsive Front Office PHP 7.4 / 8.x Multi-store (Multi-shop) friendly No core overrides Checkout T&C Hook (Terms & Conditions)

Data sheet

Compatibilité Prestashop
1.7.x
8.0.x
9.x
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