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Beyond: on estimate
PrestaShop Withdrawal Module
Automate your return requests and secure your virtual or customized product sales
NDK Withdrawal offers a unified portal for your customers (registered and guests) to exercise their right of withdrawal or request a return. Finely manage legal exceptions for virtual downloads and customized (made-to-order) goods.
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Product customisation
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Presentation
14d Configurable legal delay
2 in 1 Withdrawals & Returns
Virtual & Custom products handled
T&C Consent at checkout
🎯 Key Features
Legal Withdrawals (2026 Law)
- Form compliant with European consumer regulations
- Configurable global withdrawal delay in days (default: 14 days)
- Supports partial (product by product) or full withdrawal
- Automatic delay calculation based on delivery or validation date
- Logs requests with the customer's IP address
Unified Product Returns
- Automatically generates native PrestaShop product returns
- Hides native return links to avoid duplicate workflows
- Simple, user-friendly return form with reason inputs
- History and status tracking within the customer account
- Portal accessible for guest checkouts too (Guest flow)
Virtual Products Management
- Option to allow/deny withdrawal for digital downloads
- Configure specific withdrawal and return delays for virtual goods
- Require immediate waiver consent checkbox at checkout
- Customizable legal condition text for each language
- Uses native `TermsAndConditions` hook at checkout validation
Customized Products Management
- Option to allow/deny withdrawal for personalized items
- Configure specific withdrawal and return delays for custom goods
- Displays specific conditions on order checkout
- Customizable legal disclaimer text per language (Article L221-28)
- Auto-detects customized cart lines at checkout
Automatic Alerts & Notifications
- Auto-sends receipt acknowledgment email to customers
- Instant email alerts sent to store customer service (admin)
- Auto-updates order status (e.g., "Withdrawal requested")
- Fully customizable HTML and text email templates
- Editable status colors in the Back Office
Back Office Administration
- Dedicated menu under the Orders tab
- Clear list of requests showing details, amount, and type
- CSV export tool for withdrawal requests
- Easy association with eligible initial order statuses
- No core overrides (safe for future PrestaShop upgrades)
🧩 User flow
1️⃣ Lookup / Access
Search by reference + email (guest) or log in
Search by reference + email (guest) or log in
2️⃣ Product Choice
Select products and quantities to return or withdraw
Select products and quantities to return or withdraw
3️⃣ Submission
Write optional message and send the request
Write optional message and send the request
4️⃣ Confirmation
Instant email receipt to Customer & Admin
Instant email receipt to Customer & Admin
✅ Guaranteed compatibility
NDK Withdrawal is built following PrestaShop development best practices and does not alter core tables.
PrestaShop 1.7.x PrestaShop 8.x PrestaShop 9.x Dedicated Back Office Responsive Front Office PHP 7.4 / 8.x Multi-store (Multi-shop) friendly No core overrides Checkout T&C Hook (Terms & Conditions)
Data sheet
- Compatibilité Prestashop
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1.7.x
8.0.x
9.x
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Automate your return requests and secure your virtual or customized product sales
NDK Withdrawal offers a unified portal for your customers (registered and guests) to exercise their right of withdrawal or request a return. Finely manage legal exceptions for virtual downloads and customized (made-to-order) goods.